Disney changes line-skipping policy after wealthy visitors hire disabled people as "family members"
After wealthy people reportedly paid folks with disabilities to pretend to be part of their families so they could skip lines, Disney World and Disneyland are changing their policies. But that's causing parents who have children with legitimate medical issues to worry.
The Kilpatricks still plan to go on their vacation to the Magic Kingdom because they've paid $1500 that's non-refundable. But they're worried daughter Kira will get sick and they'll have to leave.
"Disney's just saying, you know, ‘We'll accommodate you. Talk to us when you get here. Trust us,'" said Kira's mom, Karin. "And I can't plan for that. I don't know how well it's going to end up working."
For its part, Disney says it's still going to work with families who have relatives with disabilities. They can get a disability access service card from Disney which will allow them to schedule a return time at an attraction, which will be comparable to the amount of time they would've waited in line.
In a statement, Disney said, "We are modifying our current… program so we can continue to serve the guests who truly need it and for whom it was intended."
The new policy went into effect Wednesday.
